Introduction

This Privacy Policy is a binding agreement between you ("User") and joker12 ("we", "platform" or "joker12.app"). By using the joker12 website, registering an account or carrying out any transaction through our platform, you agree fully to the terms of this Privacy Policy.

joker12 operates under international licensing and adheres to strict data protection standards. Our main goal is to ensure a safe and transparent gaming experience for all users in Malaysia.

Important Note: This Privacy Policy takes effect from January 2026 and replaces all previous versions. Please read this document carefully before using joker12 services.

Data Collected

joker12 collects several categories of information to allow us to provide a complete, secure and responsible service. Data collection is done directly from you during registration or use of the platform.

Personal Identification Information:

  • Full name as shown on your MyKad or other valid identification document
  • Identification card number (MyKad) for identity verification purposes
  • Date of birth to confirm the user meets the age requirement of 21 years
  • Active email address and mobile number
  • Current residential address

Financial Information:

  • Bank account number for processing deposits and withdrawals via FPX
  • E-wallet information such as Touch 'n Go, DuitNow or Boost account number
  • Crypto wallet address (USDT, BTC, ETH) if a crypto payment method is used
  • Deposit and withdrawal transaction history on the platform

Technical and Usage Data:

  • IP address, device type and web browser used
  • Game activity logs and betting history on the platform
  • Cookie data and login session data
  • Time and duration of platform use

Purpose of Data Use

Every piece of data collected by joker12 is used for specific and legitimate purposes. We do not use your data for purposes unrelated to providing responsible online gambling services.

  • Verifying user identity and confirming players are aged 21 and above in line with responsible gambling policy
  • Processing deposits and withdrawals securely via Touch 'n Go, DuitNow, FPX, Boost and cryptocurrency
  • Managing user accounts and providing 24/7 customer support in Bahasa Melayu and English
  • Preventing fraud, money laundering and activities that violate the terms of use
  • Sending relevant promotions, bonuses and the latest offer information to users
  • Complying with applicable legal and international licensing requirements
  • Improving the user experience based on platform usage patterns
  • Monitoring gambling activity to detect signs of problem gambling and support responsible gambling
Licensing Compliance: Some data use is mandatory under our international licensing conditions, including KYC (Know Your Customer) verification and financial transaction monitoring.

Data Sharing and Disclosure

joker12 does not sell, rent or trade user personal information to any third party for commercial purposes. However, there are limited circumstances where data sharing is necessary.

Payment Processing Partners:

To process financial transactions, the required information is shared with approved payment service providers, including FPX gateways, e-wallet service providers and crypto processing platforms. All these partners are bound by strict confidentiality agreements.

Technology Providers:

Third-party game providers such as PG Soft, Pragmatic Play, JILI and Spribe may receive minimal technical data required to deliver their games. They do not receive your full personal identification information.

Legal Requirements:

  • Disclosure to licensing regulatory authorities if lawfully required
  • Cooperation with law enforcement in fraud or financial crime investigations
  • Compliance with court orders or valid legal processes

Data Security

User data security is a priority for joker12. We implement multiple layers of technical and organisational security to protect your information from unauthorised access, loss or damage.

  • 256-bit SSL/TLS encryption for all data transmission between your device and our servers
  • Passwords are stored in hashed form using strong cryptographic algorithms
  • Two-factor authentication (2FA) available as an additional security layer for accounts
  • Continuous monitoring of suspicious account activity
  • Firewall and DDoS protection systems on server infrastructure
  • Access to user data is restricted only to staff who require it to carry out their duties
  • Regular security audits by independent third parties
🔐 Shared Responsibility: While joker12 implements comprehensive security measures, you are also responsible for keeping your account password confidential. Do not share your password with anyone and use a strong combination.

Cookies and Tracking Technology

joker12 uses cookies and similar technologies to improve the user experience, maintain login sessions and understand platform usage patterns. There are several types of cookies we use.

Essential Cookies: Required for basic platform functions such as maintaining login sessions, saving language preferences and ensuring transactions run smoothly. These cookies cannot be disabled without affecting platform functionality.

Performance Cookies: Collect information about how users interact with the platform so we can improve the overall experience. This data is collected in aggregate and does not identify individuals.

Functional Cookies: Save user preferences such as display settings and game choices for a more personalised experience on future visits.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect certain functions of the joker12 platform.

User Rights Relating to Personal Data

As a joker12 user, you have certain rights regarding your personal data. We respect these rights and provide clear channels for you to exercise them.

Right of Access

You may request a copy of the personal data we hold about you at any time.

Right of Rectification

You may request correction of inaccurate or outdated data in our records.

Right of Erasure

You may request erasure of your data in certain circumstances, subject to legal requirements.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Restriction

You may request restriction of processing in certain circumstances while a dispute is being resolved.

To exercise any of the above rights, please contact the joker12 support team via live chat or email. We will process your request within a reasonable timeframe in accordance with applicable operational and legal requirements.

Underage Users

joker12 strictly prohibits use of the platform by individuals under the age of 21. This is an absolute policy that cannot be compromised. Online gambling is an adult activity that requires sound judgement and self-control.

During the registration process, we collect date of birth and MyKad number in part to verify that applicants meet the minimum age requirement. We reserve the right to request additional verification documents at any time for this purpose.

Strict Warning: If we find that an account has been registered by or for an individual under the age of 21, the account will be terminated immediately and all fund balances will be frozen pending completion of an investigation.

Parents and guardians are advised to use appropriate parental control software and to avoid sharing login credentials with younger family members.

Changes to This Privacy Policy

joker12 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. All changes will be published on this page along with a new update date.

For changes that are material and significantly affect user rights, joker12 will provide reasonable notice via our website before the changes take effect. Continued use of the platform after such changes are published will be considered your acceptance of the updated policy.

This Privacy Policy was last updated in January 2026. We recommend you check this page periodically to ensure you are always aware of the latest policy.

Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact the joker12 support team.

Our customer support is available 24 hours a day, 7 days a week in Bahasa Melayu and English. We will endeavour to respond to every privacy-related enquiry thoroughly and within a reasonable timeframe.

  • Live chat — available directly on the joker12 website, 24/7
  • Email: [email protected] (responses in Bahasa Melayu available)
For specific privacy enquiries: Please state "Privacy Policy Enquiry" in the subject line of your message so it can be handled more quickly by the appropriate team.